Frequently Asked Questions (FAQs)

Almas Ramly Services Ltd – Trusted Home Services in London

1. What services does Almas Ramly Services Ltd provide?

We offer a wide range of home services, including window cleaning, plumbing, electrical work, handyman services, and more. Our goal is to provide reliable and vetted help for any home maintenance or improvement need.

2. Are your contractors qualified and vetted?

Yes. All our independent contractors are sourced through Checkatrade, ensuring they are fully vetted, skilled, and experienced in their respective trades.

3. Are the contractors insured?

Yes. All of our contractors carry their own insurance, giving you peace of mind when they work in your home or property.

4. How can I book a service?

Booking is simple. Just contact us to confirm your service requirements, and we’ll match you with a vetted contractor. Once your booking is confirmed, you’ll be asked to make a bank transfer, which includes a non-refundable booking fee. This booking fee is separate from the cost of the service and does not go toward the work itself.

5. Where do you provide services?

We currently serve clients throughout London, and we’re actively expanding to surrounding areas. Contact us to check if we operate in your specific location.

6. How do I pay for a service?

All services must be paid for in advance via bank transfer to Almas Ramly Services Ltd’s official business account. This includes a non-refundable booking fee, which is charged separately and does not count toward the total cost of the work performed.

7. Can I trust the contractors entering my home?

Absolutely. Every contractor we work with is fully vetted through Checkatrade, which includes background checks, proof of qualifications, and customer reviews. Your safety and satisfaction are our top priorities.

8. What happens if I need to reschedule or cancel?

We understand that plans can change. If you need to reschedule or cancel a booking, please let us know as early as possible. While there are no cancellation fees, please note that the booking fee is non-refundable, even if the appointment is cancelled or rescheduled.

9. What’s your refund policy if I cancel?

If you cancel, you’ll get a refund for the service cost, but the booking fee is non-refundable. If the work has already started, you may not get a refund, or you could get a partial refund, depending on how much work has been done. This will be at Almas Ramly Services Ltd's discretion.

10. How can I get in touch with Almas Ramly Services Ltd?

You can contact us directly via email at contact@almasramlyservices.com or by phone at 07729099537. For your convenience, you can also reach us via WhatsApp at the same number.

11. How soon can I get a contractor after booking?

This depends on the type of service and your location. In many cases, we can arrange for a contractor within 24–48 hours. We'll always give you the earliest available appointment based on your request.

12. Can I request a specific contractor?

If you've worked with someone before and would like to request them again, let us know. We'll do our best to accommodate your request, depending on their availability.

13. Do I need to be home during the service?

We recommend someone be present at the property during the service, especially for the first visit. For returning visits or regular customers, other arrangements may be possible.

14. What happens if the contractor is late or doesn't show up?

This is rare, but if it happens, please contact us immediately. We'll follow up with the contractor and either reschedule or assign a replacement as quickly as possible.

15. Can I get a quote before booking?

Yes. We can provide an estimated quote based on the information you provide. Some services may require a site visit for a more accurate assessment.

16. What if the work is not completed properly?

Customer satisfaction is a top priority. If you're not happy with the quality of work, contact us as soon as possible. We will coordinate with the contractor to resolve the issue or arrange a follow-up visit.

17. Do you offer regular or recurring services (e.g. weekly cleaning or maintenance)?

Yes. We can arrange recurring services such as window cleaning, garden maintenance, or general handyman work. Just let us know your schedule and needs.

18. Do you work with businesses or just residential clients?

We primarily serve residential customers but also work with small businesses and landlords. Contact us if you have a commercial or multi-property request.

19. What safety measures do your contractors follow?

All our contractors follow industry-standard safety procedures and wear appropriate protective equipment when needed. They are trained to work safely in and around your home.

20. Can I make changes to my booking after it's confirmed?

Yes, you can make changes such as time, date, or service type — just contact us as early as possible. Note: the booking fee remains non-refundable.

21. Do your contractors remove waste or old parts?

Contractors can remove waste or old materials, but some larger jobs (like plumbing replacements or electrical upgrades) may involve a small additional disposal fee, which will be communicated in advance.

22. Can services be done outside normal working hours?

Yes, evening or weekend bookings may be available depending on contractor availability. Please let us know your preferred time, and we’ll do our best to accommodate it.

23. How far in advance should I book a service?

We recommend booking at least 48 hours in advance, especially during busy periods. For urgent jobs, we’ll do our best to provide same-day or next-day service.

24. Can I request a contractor for a specific day or time?

We will do our best to accommodate your preferred day and time, but availability depends on the contractors' schedules. Let us know in advance, and we’ll try to fit it in.

25. Can the contractor provide any additional services during the job?

If, during the service, you realize you need additional work done (e.g., fixing something extra), let the contractor know. They will assess it, and if possible, they’ll offer to perform the additional work for an extra fee. Always ensure payment for extra services is processed through Almas Ramly Services Ltd.

26. Can I cancel or change a booking on the day of service?

We recommend cancelling or changing your booking at least 24 hours in advance. If you need to change or cancel on the day of the service, we will do our best to accommodate, but please remember that the booking fee is non-refundable.

27. Do I need to provide tools or materials for the job?

Our contractors bring their own tools and equipment for the job, so you don’t need to worry about providing anything unless specifically requested. If the job requires special materials, the contractor will inform you beforehand.

28. Do you have a customer support line for urgent queries?

Yes, we have a customer support team available during business hours for urgent queries. Please contact us by phone at 07729099537 or email at contact@almasramlyservices.com, or reach us via WhatsApp for quick assistance.

29. Do you offer any discounts or promotions?

Currently, we do not offer any regular discounts or promotions. However, we occasionally run special offers or seasonal discounts, so keep an eye on our website or reach out to us for any ongoing deals.

30. Can I provide feedback on the service I received?

Yes, we welcome feedback! After the service, feel free to let us know how the job went. Your feedback helps us improve and ensures that we continue to provide the best possible service. You can share your thoughts directly via email at contact@almasramlyservices.com or by phone at 07729099537.

31. What happens if the work is delayed?

We make every effort to stick to the agreed schedule. If there is an unexpected delay, we will notify you as soon as possible and work with you to find a suitable solution or reschedule the service.

32. Are there any services you don't provide?

While we offer a wide range of home services, there are some tasks that we do not handle, such as major construction, asbestos removal, or highly specialized work. If you're unsure, feel free to contact us, and we’ll let you know if it’s something we can assist with.

33. Will I get a detailed invoice for the service?

Yes, once the service is completed, you will receive a detailed invoice, including the cost of the service, any extra services, and a breakdown of charges, minus the booking fee.

34. How do I know if the work is complete to a satisfactory standard?

Before finishing, our contractors will make sure to check with you to ensure that the work meets your expectations. If there’s any issue or concern, please raise it at that time so we can address it before they leave.

35. Can I reschedule the service if I can’t be home?

Yes, if you’re unable to be at home for the scheduled service, you can reschedule it. Just contact us as soon as possible, and we’ll arrange another time that works better for you.

36. Are your contractors available for emergency call-outs?

Yes, we offer emergency services for urgent situations like plumbing leaks or electrical issues. Availability may depend on the contractor's schedule, so it’s best to call as soon as you need assistance.

37. Can I pay in installments?

Currently, we only accept full payment via bank transfer before the service. Payment plans or installments are not available at this time.

38. What should I do if I accidentally paid the wrong amount?

If you accidentally pay the wrong amount, please let us know right away. We’ll check the payment and work with you to ensure any discrepancies are corrected.

39. Can I request a contractor for a specific day or time?

We will do our best to accommodate your preferred day and time, but availability depends on the contractors' schedules. Let us know in advance, and we’ll try to fit it in.

40. Can the contractor provide any additional services during the job?

If, during the service, you realize you need additional work done (e.g., fixing something extra), let the contractor know. They will assess it, and if possible, they’ll offer to perform the additional work for an extra fee. Always ensure payment for extra services is processed through Almas Ramly Services Ltd.

41. Can I cancel or change a booking on the day of service?

We recommend cancelling or changing your booking at least 24 hours in advance. If you need to change or cancel on the day of the service, we will do our best to accommodate, but please remember that the booking fee is non-refundable.

42. Do I need to provide tools or materials for the job?

Our contractors bring their own tools and equipment for the job, so you don’t need to worry about providing anything unless specifically requested. If the job requires special materials, the contractor will inform you beforehand.

43. Do you have a customer support line for urgent queries?

Yes, we have a customer support team available during business hours for urgent queries. Please contact us by phone at 07729099537, via email at contact@almasramlyservices.com, or reach us on WhatsApp for quick assistance.